- Customer Contact Cycle Management
- Service & MOT booking
- Customer satisfaction surveys
- Health check follow-up
- Service plan sales
- Warranty recall support
- Trade sales
- Data enhancement & cleansing
- Live chat management
- Test drive campaigns
- Finance renewals
- Lost sales recovery
- Equity/Parity prospecting
Managed Service & MOT bookings:
Call IT Automotive extracts customer and vehicle data from your CRM database or dealer management system.
We establish a contact strategy to identify incremental business opportunities, prior to any contact activity.
The data is checked for formatting errors and “washed” against external files such as DVLA. Once cleansed, we apply a predictive model to enhance the next Service and MOT date (if missing).
Finally, we contact your customers and actually “make a booking” on behalf of your service department. A process is in place to ensure that our activity does not overlap with your own contacts/bookings and that customers benefit from resources such as courtesy cars or collection and delivery services.
This Service is cash flow and ROI positive. It is often complementary to your existing marketing initiatives.